Two years ago our doors opened for the first time. I hired one assistant, Elizabeth, who worked as my front desk, assistant, organizer, and basically everything else under the sun. We would wait for the phones to ring and get excited. In the beginning it was just telemarketers and wrong numbers. At times I’d get so discouraged and think, Was this the right move? With school loans, mortgages, bills, and now a loan for a dental office, did I make the right move? To be honest, I always knew from the bottom of my heart that it was the right decision. It was really the questions from concerned family members that put fear in me. “Are the phones ringing constantly?”. “No, mom. Not yet.” “Are you really busy yet, honey”. “No, dad. We’ll get there.” ” My parents never had any doubts in me. Even though they shared my concerns, they knew as entrepreneurs themselves that success takes time. They lived the American dream for me and my siblings. There is no such thing as success without struggle.
As most of you know, I was an associate dentist for many years before I decided to open up my own practice. Nobody tells you. And I mean nobody tells you how hard it can be. As an associate dentist, you do dentistry and go on home on your merry way. You don’t have to worry about computers not working, staff concerns, etc. As an owner, your heart becomes invested in the practice. It’s not just work, it’s your life. I spent more time in the office than I did with my husband because there was always something to do. It took a while, but I started to understand the importance of a good work-life balance. There will always be work, but family is the most important thing in the world. Our patients are our extended family.
Our first patients were probably terrified with our enthusiasm. YES! WE CAN SEE YOU! It was only a matter of time before my staff would say, “Dr. Chand, the schedule is full”. We always look at our referrals and are just so thankful when we see how many new patients are referrals from our current patients. We may be busy, but never too busy to take care of your dental care.You are the heart of this practice and we are forever grateful for the trust you put in us. Thank you. Thank you. Thank you. Happy Thanksgiving!
-Dr.Chand, Edna, Elizabeth, Angela, Gissella, Katie, and Cheryl.